Customer Success Analyst – B2B

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Paciente 360

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

💊 Pharmaceuticals

Education • SaaS • Pharmaceuticals

Paciente 360 is a Brazilian health education technology company that provides a virtual clinical-case simulation platform for medical and other health professionals. The platform offers humanized, interactive and gamified simulated patient cases with real-time feedback, customizable content, and multi‑platform access to support undergraduate medical education, hospital team training, and industry (pharmaceutical) engagement. Operated as a subscription-based SaaS, Paciente 360 maintains a large library of clinical cases and tools for scalable, practical, reality-based learning and continuing medical education.

📋 Description

• Data Analysis: Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and relevant insights. Draw meaningful conclusions and recommend strategic actions based on findings. • Reporting and Presentations: Prepare comprehensive and concise reports presenting research results. Create effective presentations to communicate findings to stakeholders. • Platform Management: Organize and maintain the platform with client-relevant information, identify needs for adjustments, and ensure data integrity and confidentiality. • Client Relationship: Establish and maintain a positive, trust-based relationship with clients, acting as their primary point of contact for questions, issues, or requests. • Support and Troubleshooting: Provide technical support and assist clients in resolving issues, ensuring their concerns are handled promptly and efficiently. • Identifying Client Needs: Proactively seek to understand clients’ needs and objectives, identifying ways to add value and better meet their expectations. • Feedback Collection: Solicit client feedback on the product/service, support, and overall experience, and relay this information to relevant departments to contribute to continuous improvement. • Deeply understand all solutions offered by the company. • Act proactively with clients to build strategic uses of the solutions. • Develop plans and initiatives to encourage platform adoption and usage. • Conduct onboarding and activate clients after sale. • Provide training and consulting. • Conduct meetings and presentations. • Deliver practical solutions for clients’ day-to-day needs. • Monitor the customer success journey. • Develop the customer journey. • Understand what success means for each client.

🎯 Requirements

• Proven experience providing customer service to major Higher Education Institutions in the country. • Degree in Administration, Health Sciences, or a related field. • Empathy and active listening skills to understand client needs. • Ability to work in a team and collaborate with other departments. • Results-oriented with a strong focus on customer satisfaction. • Proactive problem-solving ability. • Excellent verbal and written communication skills. • Prior experience in customer service, support, or client relationship roles is an advantage (B2B). • Flexibility to adapt to different projects and deadlines. • Analytical skills and the ability to work with quantitative and qualitative data. • Driven by challenges and committed to achieving results. • Availability to travel. • Fluent in Spanish. • Competitive attitude and fast learner. • Ownership mindset, experience with training, and strong customer service skills. • Creativity and initiative in conflict-resolution situations. • Experience with Customer Success methodology.

🏖️ Benefits

• Paid leave (30 days every 12 months worked) 🏖️ • Annual performance bonus according to the current policy for your role; 💰 • Birthday day off; • Health insurance; 🏥 • Dental plan; 🦷 • GymPass (health and wellness pass); • Opportunity for growth, with priority given to internal promotion.