Senior Customer Success Analyst

🕒 June 1

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LINA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

LINA is a company for which no descriptive text was provided. No information about its products, services, customers, or industry was included in the input, so its focus and market cannot be determined from the supplied text.

📋 Description

• Manage the full B2B client onboarding lifecycle, ensuring fast time-to-value and regulatory compliance (Open Finance, LGPD) • Develop onboarding playbooks tailored by vertical • Monitor customer health scores using data-driven metrics • Identify early churn signals and execute proactive retention plans • Conduct strategic QBRs presenting ROI, use cases, product roadmap, and expansion opportunities • Collect structured customer feedback and consolidate it into product insights • Identify upsell/cross-sell opportunities based on real usage • Partner with Sales to close expansion opportunities • Document MVPs and customizations to create scalable products/features for other clients • Define and implement CS strategy aligned with company OKRs • Collaborate with Product to define the roadmap focused on real customer problems

🎯 Requirements

• 5+ years in Customer Success, preferably in B2B enterprise SaaS or fintech • Experience managing complex client relationships with multiple stakeholders • Experience managing technical projects, implementation roadmaps, and cross-team coordination • Strong knowledge of the Payments market and/or Data Solutions • Understanding of Open Finance, regulations (LGPD, Central Bank) and the Brazilian fintech ecosystem • Experience with APIs, technical integrations and the ability to interpret complex technical requirements • Proficient with CRM and/or CS platforms • Comfortable with data: metrics analysis, dashboards, and creating health scores

🏖️ Benefits

• Meal and food allowance via iFood Benefits • Education assistance • SulAmérica Health Plan (Especial 100) • Day off during birthday month • TotalPass • 100% remote