Customer Success Analyst, People with Disabilities – PWD

🕒 June 2

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💳 Fintech

⚕️ Healthcare Insurance

👥 HR Tech

💰 $3.2M Venture Round on 2022-12

Fintech • Healthcare Insurance • HR Tech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Develop relationships within assigned accounts across all lines of business; • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk; • Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary; • Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams; • Follow up on and record customer requests through the company's official communication channels; • Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes; • Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues; • Create and present reports tracking the customer's key indicators when required.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration or a related field; • Experience in customer service and managing large corporate accounts; • Strategic mindset, strong analytical skills, and the ability to manage and deliver on metrics; • Proficiency with presentation and analysis tools (PowerPoint, Google Slides, Excel, Google Sheets); • Previous experience in the SaaS market; • Experience using HubSpot.

🏖️ Benefits

• 100% remote work. • Trust-based culture focused on results, offering significant challenges and learning opportunities. • Autonomy and ownership in a collaborative and empathetic environment. • Feedback culture with regular 1:1s and human leadership without micromanagement. • Comprehensive benefits such as meal/food allowance, childcare support, home office allowance, health coverage, education and culture benefits, Gympass, birthday day-off, discounts on therapy and English courses, among other partnerships.