Customer Success Analyst

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🕒 June 3

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Agrosys Tecnologia | Tecnologia em Agronegócio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

🌾 Agriculture

☁️ SaaS

🤝 B2B

Agriculture • SaaS • B2B

Agrosys Tecnologia | Tecnologia em Agronegócio is a Brazilian software company that provides specialized management and decision-support systems for the agribusiness sector. For 29 years it has delivered ERP and optimization solutions (Optimizer, I3PC, E-Qual, ERP BackOffice) to manage production, traceability, laboratory controls and document workflows across poultry, eggs, bovine, swine, fish, crops, feed mills and food industry clients in Brazil and Latin America. The company focuses on tailored, industry-specific digital solutions that optimize production planning, increase operational efficiency and support regulatory and quality compliance for agribusiness companies.

📋 Description

• Monitor the customer journey to ensure they are using the product or service effectively and receiving the expected value; • Provide training and guidance to maximize product usage and help customers achieve their goals; • Anticipate potential issues before they escalate, acting proactively to find tailored solutions; • Collect and analyze customer feedback to provide valuable insights for product and service improvements; • Monitor key performance indicators (KPIs) and metrics to assess the health of the customer relationship, identify patterns, and make data-driven decisions; • Serve as the primary point of contact, building strong relationships and ensuring smooth communication with internal teams such as technical support and product development; • Actively work to reduce customer churn, focusing on contract renewals and creating a positive customer experience; • Identify and recommend upselling (upgrading to a higher-tier plan) and cross-selling (offering complementary products) opportunities to increase customer value.

🎯 Requirements

• Reside in or be willing to relocate to Cascavel, PR; • Good verbal fluency and strong writing skills; • Knowledge of sales and customer management; • Ability to manage conflicts effectively; • Strong communication skills to interact with customers clearly and assertively; • Empathy to understand customers' needs and challenges; • Emotional intelligence to handle different profiles and situations with balance; • Ability to resolve conflicts and problems, ensuring a positive customer experience; • Availability to travel; • Technical or higher education completed or in progress in administration, project management, or related fields.

🏖️ Benefits

• CAJU meal voucher - (approx. BRL 620.00/month); • Transportation voucher; • Birthday day off: enjoy your day however you prefer; • On-site exercise sessions (workplace gymnastics) 3x per week; • Wellhub (Gympass); • Psicologia Viva: we want you to take care of your overall mental health — 2 free psychologist sessions per month; • Conexa: a platform with health professionals for comprehensive care at accessible rates — 2 free monthly consultations with a nutritionist; • Secure/covered parking; • Break room equipped with microwave, refrigerator, and tables if you prefer to eat on-site; • Fruit Day (fresh fruit provided); • HouseStock — yes, we have an on-site market; • Flexible dress code — we want you to feel comfortable; • Flexible working hours; • Health plan agreement with Unimed; • Network of partner benefits and discounts.