Customer Success Analyst

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🕒 June 2

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Own and manage customer relationships within your portfolio, focusing on adoption, retention, and long‑term value • Build trusted advisor relationships with customers at various levels, including Director and VP stakeholders • Proactively identify risks, opportunities, and improvement areas to enhance the customer experience • Advocate for customer needs internally by collaborating with Product, Services, Support, and Account Management teams • Educate customers on product updates, roadmap initiatives, and Intelex programs • Track customer health metrics and maintain clear success plans and action items • Identify and manage risks through to resolution, ensuring timely follow‑up and communication • Conduct Strategic Business Reviews for key and strategic accounts • Capture customer success stories and support reference and advocacy initiatives • Partner with Services and Account Management to support account growth through adoption, up‑sell, and cross‑sell opportunities • Contribute to Customer Success campaigns in partnership with Marketing and CS leadership • Continuously develop product knowledge to confidently communicate value and roadmap direction

🎯 Requirements

• 2+ years of experience in a SaaS or technology environment (Customer Success, Account Management, Consulting, Project Management, or similar) • Strong written and verbal communication skills in English • Proven ability to build and maintain strong customer relationships • Analytical mindset with strong problem‑solving and decision‑making skills • Experience working with CRM and/or customer support platforms • Ability to manage multiple priorities with strong organization and attention to detail • Demonstrated success supporting customer retention and satisfaction • Experience or knowledge of Environmental, Health, Safety, or Quality (EHSQ) is a nice-to-have

🏖️ Benefits

• Opportunity to work with a global, market‑leading SaaS company • A collaborative and inclusive culture that values growth and learning • Exposure to enterprise customers across multiple industries • Ongoing professional development and product enablement • Competitive compensation and benefits package • Flexibility to work in a hybrid or remote environment (role dependent) • A clear path to grow your career in Customer Success and beyond