Customer Success Manager

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🕒 May 19

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ACS Pro

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

SaaS • Enterprise • Cybersecurity

ACS Pro is a Brazilian IT solutions and consulting company that partners with ManageEngine and Zoho to provide SaaS-based IT management, security, and automation tools and services to businesses. They offer identity and access management, privileged access control, unified endpoint management, patching, IT service management (ITSM), observability, SIEM/log management, and Zoho business applications, along with implementation, customization, and support to help organizations improve security, compliance, and operational efficiency.

📋 Description

• Understand customer profiles and ensure a complete, personalized experience. • Act on problem resolution and drive revenue expansion within your portfolio. • Build long-term relationships through excellent service with a focus on reducing churn. • Support commercial activities, events, and requests from other departments related to your client portfolio. • Master the solutions portfolio.

🎯 Requirements

• Bachelor’s degree in Technology (completed or in progress) or related field. • Technical knowledge of IT infrastructure. • Experience managing a client portfolio in the technology sector. • Proficiency with systems such as Microsoft 365 and CRM platforms. • Previous experience in roles such as Account Manager, Customer Success, Account Executive, equivalent positions, or technical roles in technology. • Continuous study of products, obtain the free ManageEngine certifications, and participate in offered trainings. • Proactive and analytical profile, combining consultative communication, process focus, and adaptability to dynamic scenarios to deliver on targets.

🏖️ Benefits

• Compensation package to be agreed, plus uncapped commission. • Remote work with availability for travel, client visits, and event participation. • WellHub (Gympass). • Free access to ManageEngine training and certifications. • A work environment with strong learning opportunities, purpose, and autonomy.