Customer Success Analyst — Mid-level

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Manage a portfolio of Top Accounts, ensuring adoption, engagement and continuous value realization; • Conduct business diagnostics and uncover customer pain points, defining and executing success plans aligned with each account's strategic objectives; • Master the Omie ecosystem and identify opportunities to expand the use of our solutions; • Serve as the primary customer contact, building relationships across multiple stakeholder levels; • Lead executive meetings, maintain close contact and regular interactions to deliver a personalized, high-quality experience; • Act as the portfolio guardian by anticipating risks, mitigating potential churns and identifying upsell and expansion opportunities; • Monitor health, engagement and usability metrics, turning data into action plans and strategies for customer success; • Work closely with Product, Sales and other internal teams to continuously improve the customer experience.

🎯 Requirements

• Prior experience in Customer Success, preferably at SaaS companies; • Experience managing strategic portfolios, working with Enterprise customers, large accounts or Top Accounts; • Proven track record in retention, expansion and revenue maximization initiatives; • Consultative, instructional, proactive and results-oriented profile; • Excellent communication skills and ability to build strong relationships with diverse stakeholder profiles; • Capacity to manage multiple demands, prioritize autonomously and maintain focus on high-impact deliveries; • Ability to analyze data and translate it into strategies and action plans; • Adaptability and comfort in dynamic environments, with a positive outlook on change and challenges; • Passion for generating value, strengthening relationships and driving customer success; • Familiarity with CRM tools and Customer Success platforms.

🏖️ Benefits

• Flexible Benefit / Meal Voucher: R$ 45.00 per working day. • Home office allowance. • Need to work on-site? We provide commuter benefits (vale-transporte). For those commuting by train/metro, a shuttle is available from the station to the office. • Bradesco health insurance. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off so you can celebrate as you wish. • Partner apps for accredited gyms to support physical well-being. • Partnerships with online therapy and meditation platforms to support mental health. • Partnership with SESC — Full Credential. • Exclusive discounts at top universities and educational institutions for undergraduate, postgraduate and MBA programs, plus free access to Omie Academy for employees. • In-company English course partnerships. • Insurance discount program. • Swile Shop: platform for exclusive discounts. • Partnership with Dell. • PPRL (performance-based profit-sharing program). • Travel benefits. • Life insurance.