Especialista en Atención al Cliente Bilíngue Español – Mídias Sociales

🕒 June 11

🇧🇷 Brazil – Remote

💵 R$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Resolver problemas relacionados con cuentas de clientes, políticas internas y soporte general; • Brindar atención multicanal (chat, correo electrónico y/o voz) de manera humanizada, con alto volumen y variedad de solicitudes; • Gestionar múltiples atenciones simultáneamente a través de diferentes canales, utilizando diversas herramientas en línea; • Consultar constantemente guías internas y seguir normas y políticas de atención con precisión; • Alcanzar y mantener los indicadores de desempeño (Satisfacción del Cliente, Tiempo Promedio de Atención, Calidad); • Comunicarse con el equipo interno en inglés: la lectura e interpretación de textos en inglés son esenciales.

🎯 Requirements

• Tener mínimo 18 anos de edad; • Tener mínimo Educación Secundaria Completa (la educación superior/completa será una diferencia); • Deseable tener conocimento en marketing digital pago y midia sociales; • Deseable tener esperiencia con atención al cliente o call center; • Tener español Nivel Nativo/Fluente (habrá testes); • Tener Inglês Nivel Intermedio o Avanzado (habrá testes); • Es Necesario vivir en São Paulo, capital/Gran São Paulo.

🏖️ Benefits

• Ayuda de costo para trabajo remoto; • Vale Transporte; • Vale refeición y/o vale alimentación; • Seguro de Vida; • Ayuda funeral; • Ayuda guarderia/ Niño especial; • Descuento en Productos; • Asistencia Odontologica; • Asistencia Medica; • Descuentos en Gymnasios / Praticas Deportivas; • Parcerias educacionais con descuentos en cursos; • Plan de carrera.