Partner Success Manager

🔥 20 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cynet Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

Cybersecurity • Artificial Intelligence

Cynet Security is the ultimate all-in-one cybersecurity platform that unifies a comprehensive suite of security capabilities aimed at enhancing protection specifically for small-to-medium enterprises. With 24/7 expert support, Cynet focuses on advanced threat detection and response, endpoint security, malware protection, and user behavior analytics among other features. The company made significant achievements in the recent MITRE ATT&CK Evaluations by achieving 100% visibility and 100% analytic coverage without requiring configuration changes, highlighting its robust cybersecurity solutions.

📋 Description

• Own relationships across Cynet’s NA/LATAM partner ecosystem, including MSPs, MSSPs, resellers, and direct customers • Drive value, support adoption, guide enablement, and ensure long-term partner and customer success • Collaborate with the Onboarding team to ensure a smooth transition into ongoing success • Provide strategic guidance and translate partner and customer feedback into action • Proactively manage risks, escalations, and growth opportunities with Commercial and Technical teams • Oversee partner/customer onboarding journeys and ensure readiness for long-term success • Maintain proactive strategic communication with partner stakeholders • Maintain regular customer check-ins and communication plans • Conduct partner-facing Quarterly Business Reviews and customer Executive Business Reviews • Track satisfaction, usage, adoption, and performance metrics • Serve as the primary escalation point and coordinate with internal teams • Identify adoption growth and revenue expansion opportunities within partner portfolios • Identify risks early and implement mitigation plans • Advocate for requirements and feedback across product, engineering, professional services, support, and sales • Act as a trusted advisor by understanding partner operations and how Cynet strengthens service delivery

🎯 Requirements

• 3-4 years in Customer Success, Partner Success, Account Management, or Channel roles • 3+ years of Cybersecurity, SaaS, or technical product experience (preferred) • Excellent written and verbal communication skills • Ability to work cross-functionally and influence without authority • Strong analytical skills and business acumen • Proven track record managing multiple customers or partners simultaneously • English and Spanish required • Portuguese is an advantage • Familiarity with MSP/MSSP/VAR operational models • Experience driving adoption, value realization, and retention • Ability to navigate business outcomes and technical details • Ability to present confidently to technical and executive stakeholders • Ability to anticipate issues before they escalate • Ability to manage multiple accounts simultaneously • Ability to identify growth opportunities

🏖️ Benefits

• Comprehensive health benefits • Employee assistance programs • Annual wellness allowance • Flexible working hours • Work-from-home allowances • In-office perks • Dedicated time for learning and self-development • Generous vacation and wellness time off • Country-specific holidays • Paid parental leave for all caregivers • Country-specific life insurance • Retirement programs • Mobile phone expense reimbursement • Gym expense reimbursement • Office lunches