Solution Consultant – Customer Success Manager

Job not on LinkedIn

🕒 September 11

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Manage a portfolio of more than 60 customers across Latin America • Support new business opportunities throughout the region • Partner with Sales teams to understand customer challenges and business objectives • Lead discovery sessions and solution-based conversations with prospective customers • Deliver product demonstrations and presentations • Support proof-of-concept activities and help customers evaluate solutions • Contribute to winning new business opportunities across the region • Identify opportunities to expand customer adoption of Accruent's Asset Management solutions • Connect customer challenges to solutions across the broader portfolio • Collaborate with account teams to support revenue growth within existing accounts • Build trusted, long-term relationships with customer stakeholders • Monitor customer health, business goals, and engagement levels • Identify risks and develop retention strategies • Help customers realize measurable business value from Accruent solutions • Increase solution adoption and customer satisfaction • Facilitate customer workshops, business reviews, and executive discussions • Serve as a strategic advisor throughout the customer lifecycle • Share customer feedback and market insights with Product, Marketing, Services, and Customer Success teams • Collaborate with global teams to deliver a consistent, high-quality customer experience • Performance measured through NRR, new business win rate, regional revenue growth, customer retention and adoption, and customer satisfaction

🎯 Requirements

• 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role • Experience working with enterprise software solutions • Demonstrated success in acquiring, growing, and retaining customer relationships • Strong consultative discovery and solution-selling skills • Ability to translate customer challenges into measurable business outcomes • Experience presenting to technical, operational, and executive stakeholders • Strong communication, storytelling, presentation, and relationship-building skills • Fluency in Portuguese, Spanish, and English • Based in Brazil with the ability to travel throughout Latin America as needed • Experience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related industries preferred • Experience managing a portfolio of enterprise customers across multiple countries preferred • Familiarity with multi-product solution selling and account expansion strategies preferred • Experience supporting both customer success and pre-sales activities preferred

🏖️ Benefits

• A high-impact, customer-facing role with regional visibility and influence • Opportunity to work with customers across Latin America and global cross-functional teams • Exposure to a broad portfolio of Asset Management solutions and technologies • A culture focused on continuous learning, innovation, and professional growth • Career development opportunities within Accruent and Fortive • Competitive compensation package • Flexible work arrangements, including work-from-home flexibility • Travel opportunities across Latin America • Inclusive and collaborative workplace where diverse perspectives are valued • Personal development resources, coaching, and support through Grow Without Limits • Equal opportunity employer • Reasonable accommodations for applicants with disabilities