Customer Success Analyst – CSM

🕒 September 11

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 64 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

VExpenses

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 Pre Seed Round on 2019-05

Consulting • Logistics • Marketing

VExpenses is a company that specializes in providing a comprehensive expense management solution for businesses. Their platform enables organizations to easily track, manage, and optimize their expenses, enhancing visibility and control over financial activities. VExpenses aims to streamline the expense reporting process, allowing teams to focus more on their core responsibilities while ensuring compliance and accuracy in financial reporting.

📋 Description

• Develop and execute strategies and initiatives to reduce churn across the customer portfolio • Identify upsell and cross-sell opportunities with client companies • Monitor and ensure the satisfaction of companies using VExpenses • Participate in customer meetings, managing expectations regarding the value delivered by VExpenses solutions • Manage Key Accounts through frequent communication to build relationships and identify issues requiring attention

🎯 Requirements

• Proven experience in Customer Success, particularly with medium-sized and large companies • Experience in customer retention and churn prevention • Experience with cross-sell and upsell techniques • Experience with Health Score, NPS, CSAT, KPIs, and OKRs • Availability to work 40 hours per week • Availability to travel for work • Strong organizational skills • Negotiation skills • Empathy • Teamwork • Strong communication skills • Experience as a CSM, Customer Success Analyst, or in a related role, particularly with high-average-ticket companies • Experience working at a startup and/or SaaS company • Experience working on projects involving artificial intelligence • Experience using Pipedrive • Interest in technology and dynamic work environments

🏖️ Benefits

• Fully remote work throughout your employment • Nationally covered health insurance with no co-pay • Flexibility to allocate benefits toward meal and/or food allowances • Educational benefit offering more than 50% discounts on language courses, undergraduate and graduate programs, MBAs, mentoring, and more • Access to medications and healthcare products at reduced prices • All work equipment provided, including laptop, headset, mouse, and more • Bonuses for successful employee referrals • Access to Wellhub and TotalPass, offering a range of wellness solutions • Close interaction with founders and partners • Extensive freedom—and support—to be yourself • Relaxed and collaborative work environment • Flexible dress code • Access to dental insurance • Extended maternity and paternity leave • Birthday day off • Extensive learning and growth opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume