Customer Success Analyst, CSM

🔥 11 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VExpenses

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 Pre Seed Round on 2019-05

Consulting • Logistics • Marketing

VExpenses is a company that specializes in providing a comprehensive expense management solution for businesses. Their platform enables organizations to easily track, manage, and optimize their expenses, enhancing visibility and control over financial activities. VExpenses aims to streamline the expense reporting process, allowing teams to focus more on their core responsibilities while ensuring compliance and accuracy in financial reporting.

📋 Description

• Lead strategies and initiatives to reduce churn across the customer portfolio • Identify upsell and cross-sell opportunities with client companies • Monitor and ensure the satisfaction of companies using VExpenses • Participate in customer meetings and track their expectations regarding the value delivered by VExpenses solutions • Manage Key Accounts, maintaining frequent contact to build relationships and identify issues requiring attention

🎯 Requirements

• Proven experience in Customer Success, particularly supporting mid-sized and enterprise companies • Experience with customer retention and churn prevention • Experience with cross-sell and upsell techniques • Experience with Health Score, NPS, CSAT, KPIs, and OKRs • Availability to work 40 hours per week • Availability for business travel • Strong organizational skills to manage information from different customers • Negotiation skills • Empathy • Teamwork • Strong communication skills • Experience as a CSM, Customer Success Analyst, or in a related role, particularly supporting companies with high average contract values

🏖️ Benefits

• Fully remote work throughout your employment • National medical insurance with no copay • Flexibility to allocate your benefits toward meal and/or food allowances • Educational benefit offering more than 50% discounts on language courses, undergraduate and graduate programs, MBAs, mentoring, and more • Access to medications and healthcare products at reduced prices • All necessary work equipment, including laptop, headset, mouse, and more • Bonuses for successful employee referrals • Access to Wellhub and TotalPass • Close interaction with founders and partners • Freedom and support to be yourself • Relaxed and collaborative work environment • No formal dress code • Dental insurance • Extended maternity and paternity leave • Birthday day off • Learning and growth opportunities