Customer Success Analyst, Mid-Level

🕒 July 30

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stark Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📣 Marketing

🏥 Healthcare

🤝 B2B

Marketing • Healthcare • B2B

Stark Marketing é a maior assessoria de marketing e vendas focada em cirurgia plástica no Brasil. A empresa afirma ajudar clínicas a fechar até 3 vezes mais cirurgias implementando uma “máquina de vendas”, e comunica resultados como +270 milhões de reais gerados e mais de 100 cirurgiões plásticos clientes. Oferece soluções personalizadas que incluem estratégia de posicionamento, tráfego pago, treinamentos comerciais, automações para captação de leads pelo Instagram e soluções de inteligência artificial. Conta com mais de 40 profissionais dedicados exclusivamente a estratégias de vendas para cirurgia plástica, metodologia própria (Atração, Relacionamento, Conversão) e patrocina congressos do setor. Suas comunicações e cases destacam crescimento de seguidores, aumento de faturamento e geração de cirurgias de alto ticket para clínicas e cirurgiões em diferentes estágios de carreira.

📋 Description

• Ensure that clinics and plastic surgeons achieve consistent marketing and sales results • Manage the customer journey after contract signing • Monitor key performance indicators and ensure delivery of promised results • Act proactively to prevent cancellations and reduce churn • Serve as the liaison between customers and Stark’s internal teams • Prioritize customers based on risk and potential • Organize and maintain active action plans for each customer • Manage the customer portfolio with a focus on results and churn • Interpret CPL, Cost per Appointment, Sales Conversion, and Meta Ads and Google Ads reports • Identify bottlenecks in Marketing, Customer Service, and Sales • Lead monthly performance meetings with customers • Translate data into clear, actionable recommendations • Align strategy with customer expectations • Coordinate internal projects involving paid traffic, copywriting, and Sales • Ensure alignment across teams and adherence to deadlines • Record and track deliverables and owners in a project management tool • Create and execute recovery plans for at-risk customers • Monitor critical customers through frequent checkpoints • Identify upsell and cross-sell opportunities • Lead growth presentations • Drive an increase in the portfolio’s average customer spend

🎯 Requirements

• Advanced English and/or Spanish is a plus • Empathy and active listening • Ability to understand performance reports and identify opportunities for improvement • Knowledge of and ability to interpret Digital Marketing metrics: CPL, CPA, ROAS, CTR, Conversion Rate, and Cost per Appointment • Understanding of the conversion funnel, from click to appointment • Customer portfolio management with a focus on risk and potential • Ability to turn Digital Marketing data into concrete action plans • Proficiency with CRM tools for account documentation and tracking • Ability to lead consultative meetings and performance presentations • Knowledge of upselling, cross-selling, and renewals • Planning and tracking customer-specific action plans • Organization and prioritization of simultaneous demands across multiple accounts • Use of task management tools • Clear, consultative communication adapted to the customer’s profile • Familiarity with business KPIs: ROI, LTV, NPS, and Churn • Ability to coordinate deliverables across internal teams, including paid traffic, copywriting, and Sales • Proactivity in identifying and resolving problems • Strong sense of ownership of deliverables and deadlines • Organization and ability to manage multiple accounts simultaneously • Prioritization based on risk and financial impact • Ability to lead meetings and establish clear next steps • Tracking timelines, owners, and success criteria

🏖️ Benefits

• Performance-based bonus • Flexible hours • Career development plan • Independent contractor arrangement (PJ)