Customer Success Manager

Job not on LinkedIn

🕒 September 10

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Precoro

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🤝 B2B

💸 Finance

💰 $100k Accelerator/Incubator on 2022-05

SaaS • B2B • Finance

Precoro is a B Corp–certified procure-to-pay software company that provides cloud-based procurement and accounts-payable automation for mid-sized and multi-entity businesses. The platform centralizes purchase requests, approvals, purchase orders, supplier management, invoice processing, payment automation, budgeting, and spend controls, and includes AI-assisted data extraction and workflow automation. It integrates with ERPs and other business tools, offers mobile access, and targets finance and procurement teams to increase control, visibility, and efficiency across purchasing and payment processes.

📋 Description

• Own and nurture a portfolio of North American B2B accounts after go-live • Lead Executive Business Reviews and Quarterly Business Reviews • Develop Joint Success Plans • Handle contract renewal and expansion conversations • Track product usage and customer health metrics • Identify and mitigate churn risks proactively • Consult clients on core procurement use cases • Conduct refresher training for key users • Guide customers through new product adoption, modules, and strategic integrations • Discuss pricing, contract renewals, upselling, and cross-selling • Capture customer feedback, market insights, and product requirements for Product, Sales, and Marketing teams • Engage satisfied customers in case studies, platform reviews, and referrals

🎯 Requirements

• Proven experience in Customer Success or Account Management within a B2B SaaS environment • Excellent English skills, written and verbal • Strong presentation abilities • Ability to engage in smooth, confident small talk with US clients • Understanding that Customer Success is a growth driver, not just technical support • Comfortable discussing monetary aspects, price adjustments, upsells, and cross-sells • Process-oriented problem solver capable of finding creative workarounds in complex customer setups • Ability to handle uncomfortable client conversations • Ability to take full ownership of results • Ability to thrive in a fast-paced, scaling environment • Experience working with North American or US clients is a nice-to-have • General understanding of B2B Sales and Marketing functions is a nice-to-have

🏖️ Benefits

• Reimbursement for professional growth through courses, conferences, and educational resources • 26 paid days off annually • Paid unlimited sick leave • Flexible results-focused work arrangement • Trust-based management with no micromanagement • Supportive and ambitious team • 3-month trial period

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume