Support Coordinator – Customer Success

🔥 9 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Ensure high performance across the support team and customer success in every interaction • Ensure a high level of technical expertise and service quality across chat, WhatsApp, email, and video calls • Track individual results and support the development of each team member • Lead a team of up to 10 Heroes through data-driven management, including 1:1s, performance reviews, and feedback • Recruit, develop, and retain high-performing talent • Monitor operational KPIs such as SLA, AHT, response time, productivity, and CSAT • Lead team rituals, manage schedules and capacity, and anticipate impacts on support volume • Act as a technical and methodological reference in crisis or high-risk scenarios • Lead continuous improvement and operational efficiency projects • Connect Support with Customer Success, Customer Experience, Operations, Finance, and Enablement • Scale operations through data and AI, combining tech-touch strategies with human support

🎯 Requirements

• Experience leading people and customer support operations, with a proven track record of achieving targets and KPIs • Experience working at technology companies, startups, or fast-paced organizations • Experience managing remote or hybrid teams, with rituals that foster connection and engagement at a distance • Strong technical knowledge of written and voice support channels • Knowledge of the Customer Support/Customer Success market • A combined background in Technology and People Management/Leadership will be considered a plus • Familiarity with AI applied to leadership will be considered a plus • Experience in multiproduct Technical Support, ideally including at least one year managing teams in this context, will be considered a plus • Proficiency in Salesforce Service Cloud and advanced skills in Google Sheets or BI will be considered a plus • In-depth knowledge of modern multichannel support playbooks and methodologies will be considered a plus

🏖️ Benefits

• Holistic Well-Being, with self-care resources across emotional, financial, physical, occupational, and social dimensions • Diversity, inclusion, belonging, and respect for plural perspectives • A continuous learning environment that encourages ownership and professional growth • Autonomy to pursue results and challenge the status quo