Mid-Level Customer Success Analyst, Health Score

Job not on LinkedIn

🔥 9 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Work with customers showing risk signals to understand what is happening, why it is happening, and how to change the situation • Work with Health Score data, usage behavior, and direct customer contact to create, test, and validate churn-prevention and ERP adoption strategies • Analyze Health Score, usage, engagement, and churn risk signals • Investigate the causes of friction through data analysis and direct customer contact • Create and run rapid tests across customer segments, tracking results and learnings • Take a hands-on approach to resolving identified issues • Identify patterns in customer feedback and turn them into insights and action plans • Collaborate with Product, Support, and other teams to resolve recurring root causes • Document learnings and help turn successful tests into scalable processes

🎯 Requirements

• Experience working with Health Scores and customer health metrics • Investigative mindset and strong problem-solving skills • Comfortable working with large customer datasets and rapidly changing scenarios • Ability to interpret data without losing sight of the qualitative customer perspective • Agility to test hypotheses, learn, and change direction when necessary • Strong communication skills and the ability to guide customers through challenging situations • Ownership mindset: when you identify a problem, you pursue ways to solve it • Experience in SaaS companies is a plus • Experience with experimentation, A/B testing, or pilot development is a plus • Experience managing high-volume customer portfolios is a plus

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Fitness Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC Benefits • Long-Term Profit-Sharing Program (PPRL)