Customer Success Analyst – Government Procurement

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Effecti | Tecnologia para Licitantes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

📋 Description

• Build friendly and professional relationships with customers. • Align expectations with customers in your portfolio, identify opportunities, and demonstrate results through Quarterly Business Reviews (QBRs). • Identify and create business and expansion opportunities. • Own the customer strategy and support experience, striving to achieve a high NPS and address customer concerns. • Ensure excellent customer service and deepen knowledge during interactions, generating maximum value for customers. • Develop a strategic approach to engaging the assigned customer portfolio. • Build strong relationships with each customer and work to maintain contract health and stability while identifying opportunities for expansion. • Monitor, address, and reverse churn. • Build customer loyalty through friendly and productive relationships.

🎯 Requirements

• Bachelor’s degree completed or in progress in Business Administration, Law, Public Administration, or related fields. • Strong logical reasoning and ability to analyze data and information. • Organizational skills to ensure high-quality deliverables. • Experience in customer service or Customer Success. • Professional demeanor that builds credibility with a wide range of customer profiles. • Resilience when facing high-pressure situations, customer resistance, and multiple demands. • Strong communication skills, with the ability to be clear and assertive. • Experience and solid knowledge of government procurement and bidding processes.

🏖️ Benefits

• Meal Allowance: BRL 770.00 on a Flash card • Home Office Allowance: BRL 230.00 on a Flash card • Health Insurance: Company pays 100% of the monthly premium • Dental Insurance: Company pays 100% of the monthly premium • Mental Health Plan • Pharmacy Benefit • Life Insurance • OpenEnglish partnership • Coworking access through the Woba network (Brazil, Argentina, Mexico, and Portugal) • Birthday Day Off • Welcome Gift • Fully remote work