Customer Success

🕒 September 17

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ROIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

ROIT is a Brazilian tax-technology company that provides an integrated ecosystem of SaaS solutions and AI-powered tools to help medium and large companies prepare for and manage the 2026 tax reform. Its offerings include an official tax-reform calculator that reprocesses SPED files and invoices, an Invoice-to-Pay automation suite (with ERP/SAP integrations), Tax Discovery for reclaiming taxes, regulatory consulting and education programs, and ongoing support for compliance and scenario planning.

📋 Description

• Serve as the primary point of contact between the customer and the Support/Monitoring, Integration, and Implementation teams • Ensure customers have clear visibility into the status of tickets, projects, and timelines • Monitor the health of the Invoice-to-Pay customer portfolio, identifying risks of dissatisfaction, churn, or escalation • Set expectations regarding what is and is not covered within the support scope • Support contract renegotiations and project prioritization in collaboration with Legal and Project Management • Explain the new AI-first service model to customers and calibrate expectations regarding response times • Consolidate customer feedback to support prioritization and communication decisions with the CPO and board

🎯 Requirements

• Previous experience in Customer Success, Account Management, or B2B Customer Support, preferably in SaaS or tax/finance products • Strong communication skills to lead difficult conversations, including scope renegotiations, timeline discussions, and feature deprecations • Comfortable working in a product run-off context—that is, focused on expectation and relationship management rather than sales or expansion • Comfortable working with data and CRM tools • Familiarity with—or willingness to quickly learn—the Invoice-to-Pay domain, including tax workflows, ERP integrations (SAP, TOTVS), and regulatory obligations

🏖️ Benefits

• Remote work

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