Customer Success Analyst – Third-Party Management, PwD

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bernhoeft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Bernhoeft is a Brazilian professional services firm that provides strategic management for companies, specializing in third‑party/vendor management, judicial calculations for litigation, accounting and tax consultancy, and payroll BPO services. The company emphasizes labor compliance, risk reduction, precise judicial and financial calculations, and transforming accounting and tax functions into value-generating areas through consulting and outsourced operations.

📋 Description

• Serve as the operational focal point between clients, suppliers, and internal teams • Continuously monitor adherence, compliance, SLA, and quality metrics • Support suppliers in understanding rules, processes, and platform usage • Proactively identify operational risks, deviations, and bottlenecks • Create, lead, and monitor structured action plans • Ensure operational efficiency and compliance with SLAs • Prepare technical analyses and reports to support client and CSM decision-making • Maintain governance over third-party management • Turn recurring issues into structured process improvements

🎯 Requirements

• Knowledge of Third-Party Risk Management (TPRM) and supplier management • Document auditing focused on labor compliance • Labor law and compliance—including standards, legal requirements, and regulatory obligations • Degree in Labor Law or Human Resources • Intermediate Excel proficiency • Ability to build relationships with clients and suppliers at different levels and with diverse profiles • Active listening and empathy to understand client pain points • Strategic thinking to resolve operational issues • Adaptability to work in a dynamic and constantly evolving environment

🏖️ Benefits

• Swile benefits card for food and meal allowances • Health insurance extendable to legal dependents • Dental insurance • Life insurance • TotalPass with discounts at gyms and partner services for physical activities, mindfulness, therapy, nutrition, and sleep quality • Access to the Moodar platform for online psychotherapy • Birthday day off • Swile Mobility allowance for public transportation and rideshare apps • Home office allowance • Professional development programs • Career model that recognizes ownership and results • Corporate market with snacks at special prices • Fully remote work, Monday through Friday