Mid-Level Customer Success Analyst

Job not on LinkedIn

🔥 57 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Lead the onboarding of new customers, focusing on expectation alignment, needs assessment, and support during their initial access and system adoption. • Assist with planning and executing essential configurations, defining the implementation timeline, and structuring the work environment. • Conduct individual or group training sessions to enable users to use the system’s features, reducing operational dependencies. • Develop, update, and enhance educational content and training materials to increase engagement and knowledge retention. • Manage a portfolio across multiple industries, mapping different scenarios, challenges, and needs to turn the Omie Ecosystem into practical results. • Monitor portfolio progress, anticipate questions, and develop action plans to ensure high perceived value, satisfaction, and retention. • Identify signs of churn and disengagement, proactively addressing issues and capitalizing on expansion opportunities. • Manage consultative customer contact through meetings, phone calls, email, and WhatsApp.

🎯 Requirements

• Experience managing SaaS customer portfolios. • Experience in Customer Success, consultative support, relationship management, or account management. • Experience with or knowledge of system implementation/onboarding and related operational processes. • Ability to manage multiple demands simultaneously while maintaining quality and organization. • Strong communication skills with diverse audiences, using clarity, empathy, and negotiation skills. • Consultative, proactive, and problem-solving mindset. • Ability to analyze metrics, identify risks and opportunities, and turn data into action plans. • Business acumen to connect customer needs with solutions within the Omie Ecosystem. • Ability to work in dynamic environments with autonomy and a sense of urgency. • Focus on adoption, satisfaction, retention, and generating customer value. • Passion for helping people and building relationships based on trust. • Preferred: B2B Customer Success experience. • Preferred: Experience with ERP and business management systems. • Preferred: Experience with metrics such as Health Score, NPS, churn, adoption, and engagement.

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Company Shuttle • Discount Platform (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC • Long-Term Profit-Sharing Program (PPRL)