Senior Customer Success Analyst – Legal Segment

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of strategic accounts under a High-Touch model, with a cadence of monthly and executive meetings, client visits, and structured EBRs • Identify and qualify revenue expansion opportunities (upsell and cross-sell), with pipeline generation and closing targets in partnership with the sales team • Monitor account health indicators (Health Score, NPS, product adoption) and act proactively in cases of churn risk • Develop and present customized success plans, aligning customer goals with product resources and roadmap • Produce internal documentation and post-visit follow-up reports, recording risks, opportunities, and next steps • Demonstrate a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes • Work with the Projuris Empresas product, part of Starian’s SaaS solutions for legal intelligence and other business verticals

🎯 Requirements

• Bachelor’s degree in Law • Solid experience in Customer Success, working with enterprise accounts • Proficiency in Customer Success metrics (NDR, Churn, LTV, Health Score) and CRM tools • Applied knowledge of account management frameworks (QBR, EBR, PACE, or similar) • Ability to lead executive meetings, develop success plans, and identify risk and expansion signals within accounts • Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts

🏖️ Benefits

• Meal or food allowance • Health and dental insurance • Home office allowance • Profit Sharing and Results-Based Bonus • Setup Kit voucher • Life insurance • Birthday Day Off • GoGood | Conexa • Health and well-being promotion program • Partnerships and discounts • 100% remote work (Anywhere Office)