Mid-Level Customer Success Manager

🕒 September 25

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OZmap

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

OZmap is a SaaS platform that provides GIS-based mapping and management for fiber-optic (FTTH) and hybrid network infrastructures, tailored for internet service providers (ISPs). It centralizes georeferenced network documentation, planning, monitoring (including OTDR and switch integration), mobile field apps, and open APIs to streamline provisioning, reduce operational costs, and speed repairs. OZmap also offers data migration, integrations with CRMs/ERPs, dashboards, and tools for commercial viability checks to support network growth, M&A and day-to-day operations.

📋 Description

• Independently manage a portfolio of corporate clients, including strategic accounts • Serve as the client’s primary point of contact at OZmap • Lead onboarding, including implementation, enablement, and training • Manage ongoing customer engagement through monthly meetings and strategic reviews (QBRs) • Monitor health scores, anticipate churn risks, and re-engage inactive customers • Identify upsell and cross-sell opportunities in partnership with the Sales team • Act as a liaison with Support and Product, bringing the customer’s voice into the company • Contribute to the continuous improvement of team processes

🎯 Requirements

• Fluent Spanish (required) • Experience in Customer Success, account management, post-sales, or B2B relationship management (required) • Knowledge of the OZmap platform or similar network documentation and management tools for service providers (ISP/telecom) • Confidence leading customer meetings, from presentations through defining next steps • Analytical mindset with the ability to turn data into action plans • Strong communication and proactive approach • Availability to be hired under a CLT employment contract if residing in Brazil, or as a Contractor/LLC if residing elsewhere in LATAM

🏖️ Benefits

• Employment arrangement: CLT (for residents of Brazil) or Contractor/LLC (for LATAM residents) • Work model: 100% remote • Meal and food allowance: Flash card with complete freedom of choice • Equipment allowance • Bradesco health and dental insurance • Education assistance • Language-learning assistance • Birthday gift • Long-service recognition • ACATE & SESC membership with exclusive benefits • Online team integration events and celebrations • Autonomy, mutual trust, and balance • A continuous active-listening environment • Ongoing support for professional development

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