Implementation Manager – Contract

Job not on LinkedIn

🕒 April 13

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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BenchPrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🛍️ eCommerce

💰 $20M Series C on 2019-01

Education • SaaS • eCommerce

BenchPrep is a leading provider of a digital learning ecosystem designed to support continuous growth for learning businesses, including associations and credentialing bodies. Their award-winning platform offers solutions for test preparation, certification training, continuing education, and more. BenchPrep empowers organizations to deliver efficient, engaging learning experiences that prepare learners for certification exams and enable ongoing professional development. Through advanced features such as data analytics, content management, and integration capabilities, BenchPrep helps organizations grow their learning programs, refine content, and drive revenue growth.

📋 Description

• Lead and/or support multiple software implementation-related projects that vary in length and complexity • Own and manage processes & schedules (build the schedule; edit and adjust it weekly, track status and delivery of content all deliverables, contributors, dependencies, and risks; ensure team-wide visibility) • Document all project artifacts and ensure that they are completed, organized, and stored appropriately • Plan, identify and evaluate SMEs and vendors as needed • Efficiently allocate and manage resources across projects to meet timelines and deliverables. • Monitor and strive to achieve high levels of customer satisfaction through exceptional project delivery and support • Demonstrate a deep understanding of the BenchPrep’s features, functionalities, and applications via solution design, consultation & training to customers and internal teams, as needed • Administer, configure and test the platform based on customer solution requirements • Establish positive and productive relationships with customers and internal stakeholders • Be accountable for all project-related customer communication (including scheduling/running meetings, email communication and sometimes chat) • Track SME and vendor budgets throughout a project (if applicable) • Empower, motivate, and support team members to do their best work in the creation and delivery of impactful, well-designed content

🎯 Requirements

• 5+ years of project management experience preferably in an enterprise SaaS environment. • 5+ years in a customer-facing role • 5+ years helping customers design and implement SaaS solutions • Direct and heavy client-facing experience working with various project stakeholders. • The ability to communicate (written & verbal) clearly, professionally and effectively with any/all project stakeholders • Highly organized, process-driven, and analytical in nature with outstanding project management skills. • Highly tech-savvy and able to learn software quickly • Excels in delivering multiple concurrent projects, with excellent communication, and with timely, quality, and efficient results to multiple project stakeholders. • Proficiency using G-suite, Confluence, Jira, and Smartsheet. • Data-driven: comfortable with data, analysis, and reporting. • CAPM, PMP Certifications a plus.

🏖️ Benefits

• Health benefits • 401(k) plan • Paid time off • Flexible work arrangements • Professional development opportunities