Mid-Level Systems Implementation Consultant – Legal Product

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November 13

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Benner

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SaaS • Healthcare • Enterprise

Benner is a leading company specializing in management software solutions aimed at enhancing operational efficiency across various sectors. Established in 1997, Benner focuses on providing tailored ERP solutions to industries including legal, logistics, human resources, health, and tourism. The company utilizes cutting-edge technology to simplify and optimize business processes, ensuring clients can achieve better results while freeing them to focus on core operations. With a commitment to innovation and customer success, Benner has solidified its reputation over 25 years as a trusted partner in strategic software solutions.

1001 - 5000 employees

Founded 1997

☁️ SaaS

🏢 Enterprise

📋 Description

• The professional will be responsible for driving system adoption and engagement among clients, acting strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value. • This role requires technical skills, business insight, and project management capability. • Will also serve as the point of connection between Benner's internal teams (Customer Success, Support, Product, Sales, and Projects), ensuring alignment of initiatives focused on customer success. • Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session time, and NPS. • Use tools like Power BI, Google Analytics, and CRM systems to identify customers with low adoption. • Diagnosis and Intervention: Perform assessments with clients to identify adoption barriers, such as lack of training or technical issues. • Propose and implement customized solutions, such as support actions, training sessions, and feature demonstrations. • Training and Enablement Delivery: Plan and deliver hands-on training to increase efficient use of the system. • Promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning. • Adoption Action Management: Prioritize and plan actions according to the customer profile and expected impact. • Monitor execution of activities, ensuring deadlines, quality, and alignment with company objectives. • Feedback and Continuous Improvement: Produce detailed reports on the outcomes of actions taken, including lessons learned and success metrics. • Recommend system and internal process improvements based on client interactions and feedback.

🎯 Requirements

• Education: Bachelor's degree in Business Administration, Law, Information Technology, or related fields. • Experience and Desired Knowledge: Experience in project management, Customer Success, consulting, or related areas. • Experience with data analysis and the use of engagement monitoring tools. • Technical Skills: Familiarity with legal department workflows, especially modules such as Litigation and Contracts. • Strong data orientation, with the ability to make decisions based on indicators and metrics. • Behavioral Skills: Excellent communication, negotiation, and conflict-resolution abilities. • Organized, results-oriented profile with attention to deadlines and high-quality deliverables. • Differentials: Previous experience in system adoption initiatives. • Previous work in legal departments or with legal solutions is a plus.

🏖️ Benefits

• Meal and grocery allowance; • Health and dental insurance; • Life insurance; • Day off on your birthday; • Corporate university; • Certification incentives (additional bonus); • Allowances: education, wedding, childcare, maternity/paternity; • TotalPass; • Maternity/paternity grant: hospital discharge kit for the baby; • Partnership with Prisma Psicologia: exclusive pricing for psychotherapy sessions for employees and dependents; • Profit-sharing (PPR).