Customer Experience Manager

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Bennie

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HR Tech • SaaS • Insurance

Bennie is an innovative company specializing in employee benefits and HR technology consulting. They offer comprehensive web and mobile platforms that provide high-quality employee benefits solutions. Bennie's services include self-funding health plans, property and casualty insurance solutions, and benefits brokerage services that enhance cost-effectiveness and plan flexibility. By combining modern technology with top-notch consulting, Bennie aims to improve employee satisfaction and streamline HR processes for businesses across various industries.

51 - 200 employees

👥 HR Tech

☁️ SaaS

📋 Description

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. • Support execution of the annual customer account plan for all assigned customers. • Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. • Lead customer open enrollment presentations. • Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. • Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. • Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. • Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. • Other duties as assigned.

🎯 Requirements

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a substantial book of business. • Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio. • Bachelor’s degree or equivalent experience. • Life & Health Producer’s License. • Working knowledge of MS excel, Word, and PowerPoint. • Nice to Have: Experience working with today’s leading HR/Benefits technology platforms; Experience in both large- and small- group benefits consulting.

🏖️ Benefits

• Flexible Time Off: We have a flexible vacation policy and offer paid company holidays • Remote-first environment: Bennie is 100% remote (must be based in the US) • Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program • Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment • Stock Options: All full-time employees are granted stock options • Remote Work Stipend: A $1,000 WFH Stipend is paid within your first 60 days of employment. • Paid Parental & Bonding Leave • Employee Referral Bonus Program