Bento
B2B • B2C • Media
Bento is a platform that allows users to create a personalized page where they can showcase their content, products, and links all in one place. Designed for creatives, it integrates various types of media, such as videos, podcasts, newsletters, and more, making it easy for users to present everything they are and create in a visually appealing format. Recently acquired by Linktree, Bento aims to empower its users by providing a free solution to display their digital presence.
Analista de Sustentação de Sistemas COTS
Job not on LinkedIn
October 29
🗣️🇧🇷🇵🇹 Portuguese Required
Bento
B2B • B2C • Media
Bento is a platform that allows users to create a personalized page where they can showcase their content, products, and links all in one place. Designed for creatives, it integrates various types of media, such as videos, podcasts, newsletters, and more, making it easy for users to present everything they are and create in a visually appealing format. Recently acquired by Linktree, Bento aims to empower its users by providing a free solution to display their digital presence.
📋 Description
• Realizar triagem, registro e acompanhamento de incidentes em sistemas COTS por meio da ferramenta ServiceNow • Monitorar e garantir o cumprimento dos SLAs junto aos fornecedores, comunicando riscos, atrasos e necessidade de escalonamento • Manter relacionamento próximo com fornecedores e áreas internas, garantindo visibilidade e priorização adequada das demandas • Analisar e solucionar incidentes relacionados a customizações em PL/SQL • Realizar evolução e manutenção de customizações de acordo com as necessidades do negócio • Compreender os processos de negócio envolvidos, direcionando adequadamente as demandas e decisões de escalonamento • Apoiar o time e stakeholders em análises de causa raiz (RCA) e planos de melhoria contínua • Produzir documentação técnica e funcional, garantindo rastreabilidade e consistência das soluções.
🎯 Requirements
• Mínimo de 5 anos de experiência com desenvolvimento e manutenção PL/SQL (Oracle) • Vivência com ferramentas ITSM, preferencialmente ServiceNow • Conhecimento básico em Java, para leitura e análise de código em integrações • Experiência prévia com sustentação de sistemas COTS e gestão de chamados • Capacidade de interpretação de contratos de SLA e acompanhamento de indicadores de performance • Excelente comunicação e relacionamento interpessoal • Perfil analítico, proativo e orientado à resolução de problemas.
🏖️ Benefits
• 100% Home Office
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