Application Support Specialist, L2

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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beqom

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 HR Tech

🏢 Enterprise

SaaS • HR Tech • Enterprise

beqom is a comprehensive compensation management platform designed to bring clarity, equity, and motivation to the workforce. Since 2009, beqom has been pioneering compensation technology solutions for enterprises by integrating pay management, transparency, and equity into a seamless system. Its cutting-edge platform utilizes AI to optimize compensation processes, offering precision, scalability, and compliance for businesses across all industries. With a focus on ensuring fair employee compensation aligned with performance, beqom supports organizations in managing total compensation costs effectively while maintaining global compliance standards.

📋 Description

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools • Provide effective workarounds to restore service quickly • Develop permanent fixes and implement improvements to prevent recurrence • Identify underlying problems behind recurring incidents • Conduct and document structured root cause analyses for critical or repeated issues • Manage problems through to permanent resolution • Work closely with System Support Managers, DBAs, and L3/L4 teams • Prepare clear and detailed technical escalations for complex bugs or architectural issues • Participate in architectural enhancement discussions to prevent future failures • Validate fixes in staging/UAT environments • Create automated unit and integration tests to prevent regressions • Support and mentor L1 teams through training, documentation, and technical guidance

🎯 Requirements

• Fluent English (written and spoken) • Familiarity with AI tools; Anthropic Claude preferred • Strong SQL expertise and ability to write complex queries • Excellent analytical and problem-solving skills with a structured approach • Experience working with application logs, diagnostic tools, and complex system environments • Strong communication skills with the ability to document and explain technical issues clearly • Willingness to work in shifts • Experience in HR tech is a bonus • French language skills are a significant advantage • Knowledge of ITIL processes (Incident, Problem, Change) is a bonus

🏖️ Benefits

• Dynamic, autonomous environment • Opportunity to drive meaningful change by contributing to a company improving the world of work • Collaboration with a passionate, diverse, and talented global team