Product Manager – Reverse Logistics

🔥 11 minutes ago

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Best Buy Canada

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Best Buy Canada is a leading retailer offering a wide range of consumer electronics, appliances, and related products. Operating both online and through physical stores, Best Buy Canada provides an extensive selection of items, from technology gadgets like computers and smartphones to home appliances and entertainment systems. The company also offers various support services, including the Geek Squad for tech assistance, trade-in programs, and electronics recycling. Best Buy Canada aims to provide customers with competitive deals, including refurbished and outlet products, and emphasizes customer privacy and personalized shopping experiences through its policies and services.

📋 Description

• Deliver on the product vision and roadmap for Reverse Logistics. • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. • Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes. • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. • Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups. • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.

🎯 Requirements

• 2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences). • Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations. • Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures. • Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value. • Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders.

🏖️ Benefits

• Remote-first work environment. • Employee discounts on awesome tech from day one. • Flexible health benefits and wellness program. • TFSA and RRSP programs. • 100% matched company pension plan. • Training programs to build new and transferable skills.