CCaaS Product Owner – GCP

🔥 15 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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BETSOL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Enterprise • Cloud Computing • SaaS

BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.

📋 Description

• Own and maintain the Contact Center GCP backlog. • Lead backlog refinement and grooming sessions across multiple delivery teams. • Ensure a continuous pipeline of implementation-ready work exists for engineering teams. • Prioritize features, enhancements, technical debt, compliance activities, and operational improvements based on business value and strategic objectives. • Write clear, concise, implementation-ready user stories with detailed acceptance criteria. • Serve as the primary liaison between the GCP scrum teams and technology delivery teams. • Lead preparation activities for Program Increment (PI) Planning. • Partner with CCaaS IT product owners to identify opportunities that improve customer and agent experiences. • Ensure security, regulatory, and compliance requirements are incorporated into delivery plans.

🎯 Requirements

• 5+ years of Product Owner, Technical Product Owner, Product Management, or Agile Product Delivery experience, including 3+ years supporting cloud-based technology platforms. • Expert backlog ownership and backlog grooming • Ability to independently write implementation-ready user stories • Strong cross-enterprise facilitation and prioritization experience • Experience leading PI Planning and quarterly planning events • CCaaS/contact center technology experience • Google Cloud Platform experience • Ability to manage cross-team dependencies and influence without authority • Strong communication skills with both executive and technical stakeholders • Experience supporting customer experience and contact center transformation initiatives • Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field.