Telephony Operations Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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BETSOL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.

📋 Description

• Implement and support enterprise voice platforms, primarily Cisco, with Avaya, Five9, and Microsoft Teams • Troubleshoot call quality, connectivity, login/authentication, and endpoint issues across multi-vendor environments • Perform incident triage, escalation, and root cause analysis using Wireshark, Aternity, and Nectar • Manage ServiceNow queues, ticket documentation, and user support workflows • Support carrier integrations, SIP trunking, and telecom lifecycle activities including adds, moves, and changes • Monitor and optimize voice performance including MOS, latency, jitter, and packet loss • Collaborate with IT, network, vendors, and business teams • Maintain documentation, call flows, and operational procedures • Provide mentoring, knowledge sharing, and operational support • Apply AI to identify and resolve voice issues, accelerate diagnostics, automate ticket triage and self-service workflows, and analyze incident and call-quality trends

🎯 Requirements

• 3–5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams) • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar) • ServiceNow ticket and queue management • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss) • Familiarity applying AI and automation to voice operations and support workflows • Strong troubleshooting, documentation, and collaboration skills • Comfortable in a 24x7 operational environment • Must work U.S. business hours, or provide overlap until noon Eastern on U.S. business days • Offshore candidates are welcome

🏖️ Benefits

• Remote work • Opportunity to work in a 24x7 operational environment • Mentoring and knowledge-sharing opportunities