Member Care Advisor, Spanish Bilingual

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🔥 13 minutes ago

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Better Health Partnership

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2007

⚕️ Healthcare Insurance

🌍 Social Impact

🤝 Non-profit

Healthcare Insurance • Social Impact • Non-profit

Better Health Partnership is a regional health improvement collaborative based in Northeast Ohio, led by community stakeholders from various sectors. The organization focuses on advancing system-level change to achieve exceptional health value and eliminate health disparities. By fostering collaboration across sectors, Better Health Partnership addresses the social determinants of health, improves health outcomes for individuals with chronic conditions, and closes equity gaps. It connects patients with necessary healthcare and social services, such as housing and food resources, through initiatives like the Better Health Pathways HUB. The organization emphasizes data-informed improvements, shared learning, and equitable population and community health.

📋 Description

• Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction • Process resupply orders, service requests, and support tickets accurately and efficiently • Assist with billing-related questions, payment processing, and insurance coverage queries • Resolve issues at first contact whenever possible; escalate complex cases appropriately • Support patients through Medicare workflows and insurance-related processes • Maintain detailed records within CRM and ticketing systems • Identify cross-sell opportunities and route qualified leads to the sales team • Be the voice of the customer internally, advocating for patient needs across product, billing, and operations • Contribute to FAQ and knowledge content to improve the overall patient experience

🎯 Requirements

• Proven customer support experience, ideally in a healthcare setting • Spanish fluency (spoken and written) — strongly required • Healthcare, DME, Medicare, or medical insurance background strongly preferred • Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules • Strong verbal and written communication skills • Experience handling complex inquiries and issue resolution • High attention to detail and accuracy • Excellent organizational and multitasking abilities • Self-starter who can problem-solve and prioritize in a fast-moving environment • Genuine passion for helping people live their best lives

🏖️ Benefits

• $22–$25 per hour based on experience, with opportunity for growth • Health insurance • Dental insurance • PTO accrual • Fully remote • W-2 employment • Opportunity to join a fast-growing healthcare organization making a real difference for people managing chronic conditions at home