Clinical Operations Manager

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• You will provide support via email on a daily basis to our rapidly growing therapist network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members. • You will act as a point of escalation for complex customer and therapist questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations. • You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to therapists. • You will monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform • You will proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn. • You will learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and you will work with them to get those ideas implemented • You will stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards. • You will work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels • You will support QA efforts as needed as BetterHelp launches into the insurance marketplace • You may support International Clinical Operations Consultants located in our global markets by providing peer consultation, training, or Slack support to them.

🎯 Requirements

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work • Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years • Analytical and metrics driven, with a proven track record of making decisions based on data • Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach • Have great communication skills including public speaking • Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels • Possess a growth mindset, and you thrive in a data-driven, customer-centric environment. • Flexibility to work weekends as needed

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers