Senior Product Manager – Prescriber Experience

🕒 May 12

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

👥 B2C

⚕️ Healthcare Insurance

🧘 Wellness

B2C • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies. • Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes. • Work cross functionally with other PMs to support marketplace engagement • Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality • Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit. • Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data. • Collaborate with the development and design teams before, during, and after each 'sprint' to maximize resources' efficiency, utilization, and happiness. • Partner with the design team, create a user experience that is both delightful and effective. • Perform UAT and functional QA to make sure we're launching only good stuff! • Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. • Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements. • Participate in setting the strategy and long-term direction for the organization. • Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders. • Own KPI's and be obsessed about them. • In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate

🎯 Requirements

• Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities. • Growth and experiments driven mindset with a proven ability to execute and deliver results. • Basic SQL knowledge to navigate and utilize BI tools effectively. • Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions. • Super analytical: proven experience in using data and relevant tools for driving critical business outcomes. • Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality. • Great eye for UX and understanding of its related metrics. • Excellent organizational and leadership skills, strong attention to detail, able to work independently.

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers