Senior Customer Service Specialist

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🕒 April 1

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bex technologies GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

💰 Seed Round on 2022-02

Transport

bex technologies GmbH is a company that provides comprehensive transportation solutions specifically for the construction industry. They offer a wide range of transport services such as courier and express deliveries, machine and trailer transports, and regular transportation routes throughout Germany. Bex simplifies the booking process by allowing clients to select suitable transport services without changing existing workflows, utilizing a digital platform for easy access to over 3,000 vehicles. Their services are designed to streamline logistics by reducing process costs through integrated handling, from price calculation to digital delivery notes, including tracking and customer updates. Bex aims to enhance the delivery experience and improve efficiency for construction material suppliers.

📋 Description

• Point of contact for customers for all day-to-day inquiries • Coordination of special customer requests and requirements • Support for sales and planning/dispatch teams in resolving customer inquiries • Incident management and customer-focused resolution of service disruptions • Assist in the development, optimization, and automation of processes, contributing your own ideas and experience

🎯 Requirements

• Completed vocational training in logistics or a related degree • 3–5 years of professional experience in customer service, sales, or similar roles • Experience in the construction or logistics industry is desirable • Friendly, reliable manner and excellent communication skills • Hands-on mentality, solution-oriented approach, and strong customer focus • Fluent in German (spoken and written); English skills desirable

🏖️ Benefits

• Home-office-first policy; no mandatory office attendance • Responsibility and autonomy from day one • Top-tier IT equipment of your choice and work with modern tools • Thorough onboarding and regular feedback • Open, positive company and team culture without egos or politics • Direct collaboration with an experienced and well-coordinated founding team