Customer Success Consultant

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Beyond Menu

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏪 Marketplace

🛍️ eCommerce

👥 B2C

Marketplace • eCommerce • B2C

Beyond Menu is a digital food-ordering platform that helps consumers discover local restaurants and place pickup or delivery orders via web and mobile apps. It provides an ordering marketplace and consumer-facing apps, and also offers restaurant partners tools and services to manage listings, orders, and payments.

📋 Description

• Maintain structured client records in Salesforce (milestones, progress, interactions) • Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail) • Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks • Identify growth opportunities and recommend actionable strategies • Execute with a **results-oriented mindset**, driving measurable outcomes • Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales) • Monitor market trends and share competitive insights

🎯 Requirements

• Strong **English communication skills** (written and verbal) • 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred) • Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus) • Strong problem-solving and structured thinking skills • Self-driven, highly accountable, and able to manage multiple priorities • Comfortable with remote work and U.S.-aligned working hours

🏖️ Benefits

• Competitive base salary + performance-based commission (uncapped) • Fully remote work • Flexible schedule aligned with U.S. time zones • Structured onboarding and ongoing training • Collaborative, high-performance, international team