Senior Customer Success Manager

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+8 more states

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Beyond

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B2B • eCommerce • SaaS

Beyond is the world's best revenue management platform designed for short-term rental hosts and property managers. It helps users drive revenue through dynamic pricing strategies, automated pricing solutions, and real-time market insights, allowing them to optimize their pricing and maximize profitability. With tools like the revenue calculator and advanced analytics, Beyond empowers its users to make data-driven decisions and improve their overall business performance in the competitive vacation rental market.

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $42.5M Series A on 2019-09

📋 Description

• Driving customer adoption, retention, and satisfaction for assigned book of accounts • Securing annual subscription renewals • Uncovering expansion opportunities and owning the upselling process • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue. • Analyzing customer performance data and making recommendations to ensure revenue growth • Proactive relationship management with accounts to maintain overall customer health • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond's suite of products • Managing approximately 40-50 accounts at a time • Working with cross-functional teams to drive better collaboration and customer experience • Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas.

🎯 Requirements

• 3+ years of relevant experience at a SaaS company • Located in the PST or MST time zone • Experience in the short-term rental, revenue management, pricing, and/or hotel industry • Solid understanding of Customer Success best practices • Creative and analytical thinker with strong problem-solving skills • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels • Highly motivated, driven self-starter.

🏖️ Benefits

• stock options • unlimited PTO • private health insurance • more!