Customer Service Intern

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BHS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

BHS is a technology solutions provider specializing in IT strategy, cloud management, corporate systems automation, and business intelligence solutions. They aim to optimize enterprises and reduce costs through tailored technology solutions that meet specific client needs. With a multidisciplinary team of certified professionals, BHS offers managed services, project management, and compliance with critical regulations, ensuring that organizations can focus on their core operations without IT worries.

📋 Description

• Handle internal and external inquiries and incidents via official contact channels; • Log and track requests, questions, and incidents; • Provide Level 1 support, assisting with access, permissions, and authentication issues; • Escalate issues when necessary and follow up on their resolution; • Contribute to documentation and improvement of support processes; • Identify business opportunities and refer them to the commercial team; • Collaborate with other departments to ensure the customer's voice is considered in solution development; • Study to obtain necessary certifications, demonstrating commitment to continuous development.

🎯 Requirements

• Currently enrolled in a university degree in IT or a related field; • Basic computer skills and/or familiarity with Microsoft 365; • Be proactive, have a sense of urgency, and be highly dedicated to handling a high volume of requests; • Ability to quickly learn new technologies. • Knowledge of Microsoft 365; • Experience in customer service or technical support; • Familiarity with CRM systems or ticketing tools; • Microsoft courses and/or certifications.

🏖️ Benefits

• Health and dental insurance; • Meal/food allowance loaded onto a Flash card; • Home office allowance; • Gympass / Wellhub; • Life insurance; • Extended maternity and paternity leave; • Partnerships and discounts in education, health, and leisure (universities, language schools, gyms, health clinics...); • A culture of continuous feedback, including: semiannual feedback sessions, 1:1 meetings, Individual Development Plans (PDP), and BHS Experience.