Senior Business Specialist – Digital Journeys

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 11%

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BHS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

BHS is a technology solutions provider specializing in IT strategy, cloud management, corporate systems automation, and business intelligence solutions. They aim to optimize enterprises and reduce costs through tailored technology solutions that meet specific client needs. With a multidisciplinary team of certified professionals, BHS offers managed services, project management, and compliance with critical regulations, ensuring that organizations can focus on their core operations without IT worries.

📋 Description

• Manage and enhance digital journeys on the WhatsApp channel, from identifying opportunities through implementation and performance tracking • Manage and prioritize the backlog of initiatives and improvements • Define scopes, requirements, and business rules for new journeys • Oversee development, user acceptance testing, deployment, and ongoing support of deliverables • Analyze funnel data and performance to identify bottlenecks and opportunities • Develop customer acquisition, conversion, retention, and win-back strategies • Define KPIs, hypotheses, and success criteria for initiatives • Work closely with Technology, Data, Product, Marketing, and Operations teams • Present analyses, results, and recommendations to drive the evolution of the channel

🎯 Requirements

• Experience with functional requirements, backlog management, and digital projects • Knowledge of sales funnels and conversion metrics • Advanced Excel skills • Experience using Power BI to monitor KPIs • Knowledge of SQL Server for data querying and analysis • Business case development and impact analysis • Product Discovery and A/B testing • Digital products and journeys • CRM and communication automation • WhatsApp Business Platform • APIs and system integrations • Agile methodologies • Strong interpersonal skills, with the ability to work with people from different departments and organizational levels • Self-management • Collaboration • Proactive mindset and the ability to work outside your comfort zone

🏖️ Benefits

• Health and dental insurance • Meal/food allowance on a Flash card • Work-from-home allowance • Gympass / Wellhub • Life insurance • Extended maternity/paternity leave • Various education, healthcare, and leisure partnerships and discounts (universities, language schools, gyms, healthcare clinics, and more) • Continuous feedback culture, including semiannual feedback reviews, 1:1 meetings, an Individual Development Plan (IDP), and BHS Experience

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