Licensed Customer Service Representative – Commercial Property and Casualty Insurance

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biBerk Business Insurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💸 Finance

B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc. • Document all customer interactions clearly and accurately in our systems. • Meet case volume targets as set by Service Leadership. • Exhibit professionalism in all phone and email communications. • Acquire in-depth knowledge of THREE’s product, processes, and compliance standards. • Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge.

🎯 Requirements

• 2 years’ experience in call center or similarly fast-paced customer service environment • Insurance Industry experience • Active Commercial Property and Casualty license • Strong computer skills, preferably with experience using Microsoft Outlook, Videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce) • Comfortable with new technology and willingness to learn new systems quickly • Ability to take phone calls and answer emails for up to 8 hours a day • Ability to receive and immediately apply coaching and feedback. • Remote hires must have wired high-speed internet and a private workspace to take calls without interruption.

🏖️ Benefits

• Great work environment with growth opportunity • Subsidized downtown parking (for in-office positions) • Competitive compensation • Generous amounts of vacation and sick time • Closed on major holidays • 401(k) with company match • A fantastic healthcare package • Tuition reimbursement after 6 months of employment • Service recognition after 5 years of employment