Commercial Business Analyst

November 23

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Big Health

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Wellness • Healthcare Insurance • SaaS

Big Health is a company focused on making effective mental health care accessible through digital solutions. They offer a comprehensive platform with programs such as Sleepio, Daylight, and Spark Direct, which help individuals improve sleep, manage anxiety, and enhance mood, respectively. Big Health serves employers, health plans, and benefits consultants, aiming to overcome barriers to mental health care like stigma, financial difficulties, and access issues. Their mission is to empower people and organizations to take control of their mental health with evidence-based digital programs that are inclusive, scalable, and affordable.

51 - 200 employees

Founded 2010

🧘 Wellness

⚕️ Healthcare Insurance

☁️ SaaS

💰 $75M Series C on 2022-01

📋 Description

• Define and maintain KPIs and metrics across the customer and patient lifecycle. • Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance. • Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization. • Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs. • Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio. • Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries). • Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities.

🎯 Requirements

• 3-6 years of experience in healthcare analytics, healthcare business analysis, or data science (e.g., digital health, payer, provider, health tech) • Bachelor’s degree in a quantitative field (e.g., Statistics, Data Science, Health Informatics) or equivalent practical experience • Experience working with healthcare datasets (e.g., claims, EMR/EHR, digital engagement data) • Strong analytical skills and experience with data modeling and performance measurement in a healthcare context • Proficiency in SQL and experience with at least one analytics language (e.g., Python) for querying, transforming, and analyzing datasets • Experience building reports and dashboards in modern BI tools (e.g., Looker, Tableau, Power BI) to support data-driven decision-making • Familiarity with CRM and commercial reporting (ideally Salesforce), including connecting accounts, pipeline, and revenue metrics to program performance and outcomes • Demonstrated experience using or enabling LLM-based tools to accelerate analysis, insight generation, or content creation, and contributing to the design of AI-powered assistants or automated workflows; more advanced experience with agentic workflows is a plus • A track record of using data to deliver actionable insights and performance improvements in a fast-paced, high-growth environment

🏖️ Benefits

• Enjoy benefits including a generous vacation policy • Professional development fund • Flexible working arrangements • Competitive salary packages including stock options