Senior Customer Success Manager

🔥 15 hours ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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EDB

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏢 Enterprise

🤝 B2B

💰 Venture Round on 2019-10

Software • Enterprise • B2B

EDB is a company focused on providing advanced software solutions and services for database management. It specializes in PostgreSQL, an open-source database management system, and helps organizations deploy, run, and scale their data infrastructure efficiently and securely. EDB offers tools and support for database optimization, migration, and performance tuning, making it a valuable partner for enterprises looking to maximize their data capabilities.

📋 Description

• Provide strategic guidance to advance account priorities and business goals • Own and ensure customer growth, satisfaction, and contract renewals across the assigned portfolio • Build relationships with key decision-makers, influencers, executive sponsors, and partner contacts • Identify, influence, develop, and realize opportunities to expand customer business volume • Translate results into actionable strategic and commercial outcomes • Identify risks to customer growth, satisfaction, or renewal and execute mitigation plans • Coordinate domain experts to deliver account-plan outcomes • Collaborate with internal and external colleagues to create a best-in-class customer experience • Own direct communications and resolve escalations • Understand customers' strategic priorities, KPIs, growth initiatives, business issues, and opportunities • Increase EDB platform adoption through best practices, product-suite implementation, and technical guidance on product optimization • Liaise between product management and customers on feature collaboration and the EDB roadmap

🎯 Requirements

• Indonesian citizen or PR holder • 5-10+ years of experience in account management, solution engineering, or client services in enterprise technology • Experience managing multi-million-dollar portfolios of recurring revenue • Technology account management knowledge • Deep customer relationship-building experience • Knowledge of database deployment and business models • Strategic partner engagement experience with systems integrators, distributors, or resellers • Strategic business and technology leadership discussion experience • Program management and project management experience • Relational database experience with PostgreSQL, MySQL, Oracle, SQL Server, Sybase, or DB2; active use or administration of such databases • Good understanding of relational database concepts • Software installation and software troubleshooting experience • Outstanding oral and written communication skills • Executive-level presentation and public speaking experience • Strong organization, attention to detail, and focus on quality • Ability to communicate value at all internal and external levels • Ability to identify and mitigate risks • Ability to develop, implement, monitor, and drive account plans • Ability to manage multiple simultaneous projects and accounts in steady-state or maintenance mode • Ability to lead complex projects involving planning, data analytics, change management, QA, escalation management, and ongoing support • Experience identifying and mapping customer organizational structures • Strong management and business skills • Proven multi-year track record developing relationships with VP-level and Director-level executives • Proven multi-year track record identifying incremental business for accounts • Ability to work independently and as part of a team • Experience transitioning between C-level executives, technical leaders, program managers, and industry-level business discussions • Success in a fast-paced, high-growth company • Bachelor's degree required; MS or MBA optional • Willingness to travel up to 40%

🏖️ Benefits

• Access to CuraLinc for health and wellness tips and practices • Wellness Fridays extending to December 2026 • Region-specific benefits available; employees are directed to the career site and Talent Acquisition team for more information

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