Operations Manager

🕒 December 22, 2025

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Bigblue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back 💪

📋 Description

• Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution. • Architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale. • Reports directly to the Head of Merchants, with the potential to lead a team of 2. • Own the long-term merchant operations blueprint: structure, tooling, capabilities, processes. • Design and implement tools, automation, dashboards, and reporting. • Own the efficiency KPIs and drive the initiatives that move them.

🎯 Requirements

• 3+ years in Consulting, Operations, or Chief of Staff roles. • Experience in SaaS, e-commerce, or product-led environments. • Exposure to enablement, process design, or knowledge systems is a plus. • Ideally: experience supporting Success, Support, or Professional Services teams. • High-level thinking + strong operational execution. • Process design, systems thinking, and workflow optimization. • Exceptional cross-functional influence and project management. • Excellent communicator: clear in writing, compelling in training. • Data-driven mindset: able to define KPIs and use insights to guide strategy. • Builder: loves creating structure out of ambiguity. • Strategic operator: sees the big picture and then executes. • Change champion: comfortable challenging the status quo. • Customer-obsessed: understands internal users and merchant needs deeply. • Ownership-driven: biased toward action and outcomes.

🏖️ Benefits

• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. • ClassPass membership for fitness & wellness. • MacBook or any setup you need — your choice of equipment to do your best work. • 100% health insurance coverage with Benefiz.