Big I Kentucky
Non-profit • Education • B2B
Big I Kentucky is the state association representing independent insurance agents and their employees across Kentucky. The organization provides advocacy at the state and federal level, continuing education and professional development, industry resources and tools, market access and partnership programs, events and networking, and member services such as E&O, cyber liability and other insurance product resources. It operates as a membership-focused trade association supporting agencies with hiring, compliance, marketing, and business solutions.
Customer Service Representative
Job not on LinkedIn
October 29
🐎 Kentucky – Remote
💵 $35k - $65k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Big I Kentucky
Non-profit • Education • B2B
Big I Kentucky is the state association representing independent insurance agents and their employees across Kentucky. The organization provides advocacy at the state and federal level, continuing education and professional development, industry resources and tools, market access and partnership programs, events and networking, and member services such as E&O, cyber liability and other insurance product resources. It operates as a membership-focused trade association supporting agencies with hiring, compliance, marketing, and business solutions.
📋 Description
• Provide service to existing clients related to updating policies, providing quotes, taking payments • Answer customer calls and correspondence regarding new or existing insurance policies • Resolve product or service issues by clarifying the customer's concern and determining the cause of the issue • Maintain records of customer interactions and transactions, collaborating with team members
🎯 Requirements
• Demonstrate strong knowledge of insurance products and usages • Demonstrate strong customer focus and excellent phone manner • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow up skills • Have excellent time management skills and technology proficiency, including agency management systems
🏖️ Benefits
• Competitive salary • Dental insurance • Health insurance • Paid time off • Training & development
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