Customer Service Representative

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 68 days.
• No salary listed.

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Big League Movers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

📦 Logistics

🤝 B2B

🚗 Transport

Logistics • B2B • Transport

Big League Movers is a full-service residential and commercial moving company based in Memphis, Tennessee that provides local and long-distance moves, packing and unpacking, piano and senior moving services, moving labor, and storage solutions. With 15+ years of experience, licensed and insured crews, and strong local reputation and reviews, they focus on tailored, professional, and reliable relocations for individuals, families, and businesses throughout the Memphis area and surrounding communities.

📋 Description

• Respond to customer inquiries via phone, email, live chat, or messaging platforms • Assist with order status, product information, billing concerns, and claims-related inquiries • Maintain accurate records of interactions and follow up to ensure customer satisfaction • Handle billing inquiries, invoice clarifications, and payment follow-ups • Resolve customer complaints related to service issues, damages, or claims • Coordinate with internal teams to ensure timely resolution of claims cases • Ensure accurate documentation and tracking of billing and claims interactions • Identify issues, troubleshoot problems, and escalate when necessary • Proactively resolve customer concerns using sound judgment and empathy • Deliver solutions aligned with company policies while maintaining a positive experience • Use CRM systems to log interactions, track issues, and update records • Maintain knowledge of products, services, and policies • Follow SOPs and contribute to improving internal documentation

🎯 Requirements

• At least 1 year of customer service experience • Billing and/or Claims handling experience strongly preferred • Excellent verbal and written English communication skills • Experience with CRM/support tools such as Zendesk, Freshdesk, or HubSpot • Strong problem-solving skills and attention to detail • Ability to remain calm under pressure and handle customer concerns professionally • Friendly, empathetic, and professional communication style • Tech-savvy and quick to learn new tools • Self-driven and proactive mindset • Commitment to long-term growth and stability • Experience handling billing disputes, payment follow-ups, or claims resolution is a strong advantage • Ability to manage sensitive customer situations with professionalism and accuracy • Strong communication skills across internal teams and customers • Resourceful, solution-oriented, and highly accountable • Growth-minded and motivated to build a long-term career

🏖️ Benefits

• Long-term career growth opportunity • Clear growth path and scalable compensation • Supportive, stable work environment • Training and development • Continuous learning • Onboarding support • Ongoing guidance

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