Junior Support Specialist

Job not on LinkedIn

🔥 2 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.
• No salary listed.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Serve as the primary point of contact for customer inquiries • Respond to customer inquiries via approved channels • Triage issues, capture key details, and communicate timelines • Resolve basic questions and product issues independently • Escalate complex cases with full context • Reproduce issues using clear steps and relevant test data • Gather and verify screenshots, logs, IDs, and timestamps • Identify and report patterns or recurring issues • Follow runbooks and escalation protocols • Document common problems and solutions • Create or update internal and external help articles • Maintain detailed case notes for seamless handoff • Handle ad hoc support tasks, including account checks, simple data pulls, and exports • Collaborate with Product and Engineering on escalations and known issues • Support CS/Implementation teams with client readiness and post-launch queries • Join on-call rotations when required

🎯 Requirements

• 0–2 years of experience in support, customer success, operations, or a SaaS environment • Comfort working in a ticketing system and following structured workflows • Strong written communication, with the ability to describe steps and outcomes clearly • Basic proficiency with spreadsheets and common file formats (CSV, XLSX) • Ability to learn product features quickly and follow troubleshooting playbooks • High attention to detail and consistent follow-through • Calm under time pressure, able to prioritize and meet response targets • Strong ownership mindset while knowing when to escalate • Patient, methodical problem-solving approach • Bachelor’s degree (or equivalent practical experience) • Experience with APIs, logs, or troubleshooting in browser dev tools (nice to have) • Prior experience supporting enterprise clients or working with SLAs (nice to have) • Experience documenting processes, such as knowledge bases, runbooks, or SOPs (nice to have)

🏖️ Benefits

• Clear growth path (Junior → Support Specialist → Senior / Lead paths) • Training on Corpaxe products, support tooling, and troubleshooting methods • Exposure to cross-functional work with Product and Client Management • Collaborative environment with coaching and structured feedback • Learning opportunities, mentoring, and support • Team-building events and company-wide celebrations • Wellness programs • World-class office spaces • Work with global brands and international clients

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