Customer Experience Associate III – Korean Bilingual

🔥 4 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 31 days.
• No salary listed.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assess calls to determine immediate service, transfer, or follow-up needs • Identify customer needs by reviewing case notes and treating each case individually • Perform routine call center activities concerning business products and services • Use standard scripts and established guidelines to meet SLAs • Provide customers with specialized information • Communicate warmly and empathetically • Gather information to update the database • Escalate complaints or concerns to senior levels • Explain company policies to customers • Resolve customer issues end-to-end • Perform other assigned duties • Comply with all policies and standards • Provide informal guidance to junior team members when applicable • Modify work practices and processes to achieve results or improve efficiency

🎯 Requirements

• In some areas, vocational training, certifications, licensures, or equivalent experience may be required • Maintains appropriate licenses, training, and certifications • Developed skillset in a range of processes, procedures, and systems • Ability to problem solve independently • Ability to exchange information and ideas effectively • Korean bilingual capability implied by the job title

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