Customer Service Admin, AU Experience Required

🔥 2 minutes ago

🇵🇭 Philippines – Remote

💵 ₱50k - ₱65k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Answer incoming customer calls during peak times when the Australian team is busy. • Respond to customer emails and support tickets within the help desk. • Provide order updates, tracking numbers, and delivery timeframes. • Calmly and professionally address customer complaints, escalating them as appropriate. • Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes. • Log and resolve call-back requests and help desk cases. • Look up and update customer order details, maintaining precise notes and ticket tags. • Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes. • Work closely with the Senior Customer Service Lead, who provides direct training and daily guidance.

🎯 Requirements

• At least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases. • Excellent written and spoken English, paired with a polite and clear phone manner. • Strong attention to detail with the discipline to review all work before sending. • Ability to follow defined operational procedures precisely and ask questions when unsure. • Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools. • Proficiency with Microsoft Office tools, including Word, Excel, and Teams. • Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection. • Hands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com) preferred. • Background working in a call centre or as a virtual assistant preferred. • Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries, preferred. • Familiarity with tracking consignments via Australia Post preferred. • Experience managing high-volume retail periods such as Black Friday and Boxing Day sales preferred. • Personal interest in motorcycles or riding gear preferred. • Methodical, process-driven approach that prioritizes consistency and exact execution over improvisation. • Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST). • Professional composure when resolving customer concerns. • Clear and transparent communication with team members and leadership.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume