Credit Card Customer Support Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

💵 ₱70k - ₱100k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect • Work with customers to resolve account issues, including payments, statements, and bugs • Deal with escalated customers and provide de-escalation pathways while ensuring issues are fixed • Document and log issues, customer compliments, and complaints • Participate as part of a 24/7 Customer Support team

🎯 Requirements

• At least 3 years of customer service experience with US mortgage and credit card accounts • Fluency, clarity, and good diction in English • Superb communication, collaboration, and problem-solving skills • Proficiency, speed, and accuracy in written communication • Great organizational skills and time management abilities • Experience using ZenDesk, Asana, and Amazon Connect • Detail-oriented, particularly regarding financial-service details • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 10 AM to 7 PM with a 1-hour break • Must be amenable to a shifting schedule • Must live in the Philippines

🏖️ Benefits

• $1,000 USD sign-on bonus for eligible November or December 2026 contractor start dates, paid in two installments at the 2-month and 4-month engagement milestones • HMO Coverage • $121 USD Monthly Meal Allowance • 10 Days of Paid Time Off • Annual Rate Increase based on performance • Internet Allowance • Work Devices and Accessories Provided • December Bonus for qualifying performance • Up to 6 weeks of paid additional maternity leave, subject to tenure

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