Customer Service Manager

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

Healthcare • Consulting • Marketing

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Lead and continuously improve RYZE’s global customer experience • Oversee day-to-day contact center operations across all customer support channels • Set team goals and expectations while coaching team members to improve performance, engagement, accountability, and growth • Conduct one-on-one meetings, performance reviews, and development conversations • Build a collaborative, supportive, and high-performing team culture • Manage underperformance through improvement plans, follow-up, and documented progress • Guide escalations and complex customer situations toward timely, policy-aligned resolutions • Communicate departmental priorities, performance expectations, operational changes, and company updates • Partner with Team Leads and customer service leaders to maintain alignment • Monitor service-level agreements, quality standards, schedules, workflows, and procedures • Evaluate staffing needs and coverage plans for business demand and peak periods • Identify operational gaps, customer pain points, and workflow improvement opportunities • Lead customer service projects from planning through implementation • Manage sensitive, high-impact, or complex customer concerns • Track and analyze response time, resolution time, productivity, quality, CSAT, and NPS • Use performance data and customer insights to identify trends and guide coaching priorities • Establish action plans and monitor measurable improvement • Present performance updates, operational insights, risks, and recommendations to senior leadership • Ensure performance decisions are consistent, documented, and data-supported • Partner with Training, Quality, and Operations teams on onboarding, education, and employee development • Maintain practices for coaching, quality assurance, performance management, and knowledge sharing • Collaborate cross-functionally to improve policies, tools, and internal processes • Support rollout and adoption of new systems, workflows, and customer service initiatives • Stay informed about customer service trends, emerging technologies, and operational practices

🎯 Requirements

• High school diploma or equivalent required; bachelor’s degree preferred • At least five years of customer service leadership experience, preferably within a contact center, outsourced, or multi-location environment • Demonstrated success leading customer service teams and managing day-to-day operations in a high-volume environment • Strong experience with performance management, coaching, employee development, and team engagement • Proven ability to lead projects, optimize processes, and improve workflow efficiency • Strong analytical skills and experience using performance data and customer insights to guide decisions • Excellent written and verbal communication skills, including the ability to present recommendations clearly to leadership • Strong organizational skills with the ability to manage competing priorities and follow projects through completion • A resourceful, adaptable leadership style suited to a fast-paced and evolving organization • Experience working cross-functionally and managing relationships with internal stakeholders and external partners • Proficiency with customer service platforms, workforce tools, and CRM systems such as Zendesk, Gorgias, or similar platforms

🏖️ Benefits

• Performance bonus eligibility • Equity opportunity as the company scales • Health, dental, and vision benefits • 401(k) with match • Flexible PTO • A fully remote work environment • Opportunity to build and shape RYZE’s in-house customer service operation • Opportunity to work directly alongside the CEO in building a generational company

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume