Customer Support Associate

🔥 6 minutes ago

🇵🇭 Philippines – Remote

💵 $700 / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Support SeatGeek customers through phone, email, and live chat • Help customers with ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes • Investigate customer concerns using SeatGeek’s systems, policies, and internal resources • Communicate clearly and empathetically during urgent or frustrating situations • Take ownership of customer issues and deliver accurate, timely, and practical resolutions • Document customer interactions and resolutions accurately • Escalate issues requiring additional support through appropriate channels • Meet customer satisfaction, quality, productivity, attendance, and schedule-adherence expectations • Participate in coaching, quality reviews, training, and team meetings • Follow customer-data, account-security, confidentiality, and information-security requirements • Share recurring customer concerns and process gaps with the Team Lead • Collaborate with teammates and internal partners to provide a consistent customer experience • Complete Frontier’s advanced assessment and training, including realistic customer scenarios and support workflows

🎯 Requirements

• At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role • Strong spoken and written English • Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred • A customer-first mindset and the ability to remain calm and helpful during difficult conversations • Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated • High attention to detail and the ability to document information accurately • Comfort learning new systems, policies, and workflows • Ability to manage multiple priorities in a fast-paced environment • A track record of reliability, punctuality, and ownership • Openness to feedback and the ability to apply coaching quickly • A collaborative, “one team” approach to working with colleagues • A reliable computer and headset with a microphone for the training period • A stable high-speed internet connection suitable for voice and video calls • A dependable backup internet connection • A quiet and professional workspace • Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

🏖️ Benefits

• Full-time, remote working arrangement • Work equipment provided once you join the live team • Regular coaching, quality reviews, training, and team meetings • Advanced assessment sessions and hands-on training with SeatGeek’s platform and support tools • Opportunity to help shape a new team • Experience supporting a leading technology platform in the live-events industry • Collaborative team environment focused on ownership, transparency, and continuous improvement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume