Customer Experience Manager

🔥 26 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Portnox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🔒 Cybersecurity

☁️ SaaS

💰 $37.5M Series B on 2025-04

Cybersecurity • SaaS

Portnox is a cybersecurity company that provides network access control (NAC) and Zero Trust access solutions to help organizations discover, profile and enforce security policies for devices connecting to corporate networks. Portnox offers cloud-based and on‑premises deployment options that give IT teams device visibility, risk-based access control, endpoint compliance checks, and network segmentation to protect wired, wireless and remote access, including IoT and unmanaged devices.

📋 Description

• Lead the customer lifecycle from sales alignment through onboarding, adoption, and growth. • Oversee onboarding for the largest and most strategic accounts by coordinating with internal technical teams and customer-side stakeholders. • Serve as subject matter expert for assigned accounts and build multi-threaded customer relationships. • Conduct regular check-ins, monitor customer health, proactively address concerns, and ensure satisfaction. • Partner with sales to identify expansion opportunities within existing accounts. • Collaborate with Sales, Product, Support, and other cross-functional teams to deliver a cohesive customer experience. • Maintain customer health scores, provide account updates to the executive team, and build reports for strategic decision-making. • Refine onboarding and customer success processes to improve efficiency and satisfaction. • Build scripts, create documentation, and track customer interactions using Salesforce and other CX tools.

🎯 Requirements

• 3–7 years in customer success, customer experience, sales, project management, or account management, preferably within SaaS or cybersecurity. • Familiarity with Salesforce and other customer success tools (e.g., GUIDEcx, Planhat, or similar) is a strong plus. • Experience managing technical projects. • Exceptional verbal and written communication skills, with the ability to engage with technical and non-technical stakeholders at all levels. • Strong project management skills with the ability to juggle multiple priorities while maintaining attention to detail. • Proactive, solutions-oriented mindset with a focus on delivering high-quality results. • A customer-centric approach with a passion for ensuring customers achieve their desired outcomes. • A collaborative attitude with the ability to work cross-functionally in a fast-paced, growth-oriented environment. • Bachelor’s degree or equivalent experience in a related field.

🏖️ Benefits

• Opportunity to make a significant impact on the operations of the company. • Collaborative and dynamic work environment with opportunities for professional growth and development. • Competitive compensation and benefits package.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume